Infrastructure Engineer

InterSystems Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology provider seeks junior and senior systems engineers to deliver high availability, performance, and security across hosted solutions. The role requires hands-on experience with server hosting infrastructure, including Cisco and EMC technologies, as well as strong troubleshooting and scripting skills. This position offers opportunities for significant professional growth and participation in a 24x7 support environment.

Qualifications

• Strong hands-on experience with server hosting infrastructure.
• Excellent troubleshooting and scripting skills.
• Ability to support and develop junior colleagues.

Responsibilities

• Work with co-location partners on server layouts.
• Lead provisioning and deployment of hosting-related equipment.
• Hands-on administration of hosted solutions and related infrastructure.
• Participate in ITIL-based operational processes.

Skills

Hands-on server hosting experience

Troubleshooting skills

Scripting skills

Customer service attitude

Knowledge of Nagios or Cacti

Tools

Cisco UCS

EMC Unity

F5 LTM

VMware 6.x/7.x

RHEL 7.x

Powershell

Ansible

Job description

Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting‑related equipment, including hands‑on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre‑operational sign‑offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands‑on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro‑active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL‑based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly‑available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on‑call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting‑related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands‑on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands‑on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands‑on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands‑on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands‑on Linux deployment and management experience with RHEL 7.x
• Hands‑on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.