Incident & Service Delivery Manager

DXC Technology; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai seeks a Service Manager to manage incident processes, support client satisfaction, and ensure adherence to service metrics. The role demands strong incident management skills, the ability to analyze performance metrics, and excellent communication with clients and IT leadership. Candidates should have ITIL V4 certification and 5 years of relevant experience. The firm promotes a collaborative work model focused on individual needs and flexibility.

Qualifications

• Expertise in managing incident lifecycles.
• Strong communication with IT leadership and stakeholders.
• Ability to handle escalations and ensure client satisfaction.

Responsibilities

• Define and document DXC processes.
• Manage service level metrics and customer satisfaction.
• Oversee incident management and coordinate with IT teams.

Skills

Incident management expertise

Analytical and problem-solving skills

Excellent communication skills

Ability to manage high-stress situations

Organizational and multitasking skills

Education

ITIL V4

5 years experience in relevant technologies

Job description

A leading technology firm in Dubai seeks a Service Manager to manage incident processes, support client satisfaction, and ensure adherence to service metrics. The role demands strong incident management skills, the ability to analyze performance metrics, and excellent communication with clients and IT leadership. Candidates should have ITIL V4 certification and 5 years of relevant experience. The firm promotes a collaborative work model focused on individual needs and flexibility.