In Room Dining & Club Supervisor-Six Senses The Palm Dubai

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai seeks an In Room Dining & Club Supervisor. The role involves managing the club and In Room Dining department to ensure exceptional guest experiences. Candidates should possess a Bachelor’s degree and over three years of relevant experience in a luxury hotel. Technical skills in advanced MS Office and familiarity with OPERA and MICROS systems are required. The position offers a chance to shape valuable experiences in a prestigious environment while adhering to Six Senses brand standards.

Qualifications

• Minimum of three years’ experience in a similar luxury hotel operational role.
• Comprehensive knowledge of safety and hygiene codes.
• Familiarity with Food and Beverage policies and discounts.

Responsibilities

• Assume full responsibility for efficient operation of IRD and Club department.
• Develop goals and establish procedures with the Club Manager.
• Ensure guests have an exceptional experience in IRD & Club areas.

Skills

Advanced MS Office

Hospitality knowledge

Food and beverage terminology

Fluent in English

Education

Bachelor’s degree in Hospitality, Hotel or Business Management

Tools

OPERA

MICROS

Job description

In Room Dining & Club Supervisor – Six Senses The Palm Dubai

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

As In Room Dining & Club Supervisor, I will assume full responsibility for the efficient operation of the resort's club and In Room Dining department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the In Room Dining & Club Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will support an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

Scope of Work

• Keeping abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the resort's Food and Beverage experience.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards.
• Responsible for an exceptional guest experience service in IRD & Club areas.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting department and guests’ orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Be responsible and ensure that IRD amenities, menus and wine lists will remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Thorough knowledge of all facilities and services offered by the property.
• Support updating guest history profile.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Qualifications

I possess a minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than three years’ experience in a similar luxury hotel operational role.

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including OPERA and MICROS platforms and have knowledge on property and policies on Food and Beverage and policies on discounts/food promotion etc. I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for an In Room Dining & Club Supervisor at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Equal Opportunity Employer

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.