Human Resources Manager | Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company seeks a Human Resources Manager to create a culture of excellence within its ultra-luxury hotel. Responsibilities include managing employee relations, assisting with HR strategy, and ensuring a high standard of HR functions. The ideal candidate has a Bachelor's degree in Human Resources, at least 5 years of experience in ultra-luxury hospitality, and strong interpersonal skills. This role promises a dynamic work environment focused on team engagement and exceptional service.

Qualifications

• Minimum 5 years of HR experience preferably in ultra-luxury hospitality.
• Strong understanding of labor laws and HR best practices.
• Fluent in English; additional languages are a plus.

Responsibilities

• Provide first-class employee relations services to the hotel.
• Assist with the day-to-day administration of Human Resources operations.
• Manage employee relations issues in a confidential manner.

Skills

Interpersonal skills

Communication skills

Flexibility

IT proficiency

Education

Bachelor's degree in Human Resources

Job description

EOE/AA/Disabled/Veterans

The Human Resources Manager plays a vital leadership role in creating a culture of excellence, engagement, and service within an ultra‑luxury hotel environment. This position ensures that all HR functions are executed to the highest standards in alignment with the hotel’s brand values, service philosophy, and regulatory requirements.

What will I be doing

As a Human Resources Manager you are responsible for providing first‑class employee relations services to the hotel to deliver an excellent Team Members experience. Specifically you will be responsible for performing the following tasks to the highest standards:

• Provide and deliver first‑class employee relations services to the hotel
• The Human Resources Manager supports the Director of Human Resources and assumes full departmental leadership in their absence.
• Assist Director of Human Resources with HR strategy with a large focus on succession planning and retention.
• Assist with the day‑to‑day administration of the Human Resources operations focusing on maximizing the capabilities of the team by reviewing the coordination of initiatives and activities and ensuring all Human Resource standards are being adhered to.
• Provide guidance, counsel, and appropriate assistance to managers and team members on a variety of team member relations matters, policies, practices, and procedures. Responsible for ensuring that the culture is reinforced and that team member needs and business needs are considered when recommending solutions.
• Ensure completion of Management reports and for Head Office.
• Control costs when possible and assist in meeting hotel/departmental financial targets.
• Ensure the Human Resources department complies with all company and hotel policies and procedures.
• Advise and assist with the interpretation and consistent application of HR policies and applicable legislation.
• Manage employee relations issues in the hotel in a confidential manner including disciplinary action and grievances.
• Investigate and make recommendations for resolving team member concerns to include gathering and analyzing information applying relevant policies, laws, and past practice to reach conclusions while maintaining strict confidentiality.
• Responsible for heart‑of‑house efficiencies such as environmental policies and cost savings.
• Responsible for Corporate Social Responsibility in keeping with Hilton Worldwide initiatives.
• Oversee the planning and execution of the hotel recognition program and team member events.
• Assist with planning team member engagement initiatives.
• Assist with managing team member accommodation and team member arrival experience as well as social activities.
• Foster and promote positive team member relations through an environment that encourages open communication, trust, and mutual respect.
• Manage the Human Resources Information System ensuring data integrity and proper documentation.
• Work with local organizations and schools to promote the hospitality industry.
• Ensure completion of training for hotel security, fire regulations, and other health and safety legislation.

What are we looking for

A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelors degree in Human Resources, Hospitality Management, or related field.
• Minimum 5 years of HR experience preferably in ultra‑luxury hospitality.
• Deep understanding of luxury service culture and exceptional interpersonal skills.
• Professional discreet and emotionally intelligent approach to people management.
• Strong working knowledge of labor laws and HR best practices.
• Fluent in English; additional languages are a plus.
• Positive attitude
• Good communication and people skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• IT proficiency

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.