Human Resources Manager | Emirati Talent

Majid Al Futtaim; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail organization in Ras Al Khaimah is seeking a People & Organization Manager to oversee all people-related activities within supermarket operations. This role focuses on effective workforce planning, employee engagement, and management capability development. The ideal candidate will monitor performance, manage employee relations, and enhance retention initiatives across stores, ensuring alignment with company values and fostering a positive workplace culture.

Responsibilities

• Ensure stores are staffed effectively through workforce planning.
• Monitor frontline performance and support leaders with reviews.
• Manage employee relations including grievances and investigations.
• Oversee onboarding and delivery of training programs.
• Lead initiatives to enhance employee morale and retention.
• Coach store managers to improve leadership capabilities.
• Review attendance and work with leadership to address issues.
• Implement core P&O processes like performance reviews.
• Support rollout of organizational changes and new structures.
• Promote an inclusive working environment aligned with values.
• Drive frontline development programs for capability building.
• Serve as a culture ambassador for MAF's values.

Job description

Role Purpose

The People & Organization Manager is responsible for leading and supporting all people-related activities across a large frontline workforce within supermarket operations. This role ensures effective workforce planning, strong employee engagement, manager capability development, and consistent execution of core P&O processes. Acting as a strategic partner to Operations, the People & Organization Manager provides hands-on guidance across multiple stores while fostering a positive, compliant, and high-performance workplace culture.

Key Responsibilities

• Ensure stores are appropriately staffed through effective workforce planning and close coordination with recruitment teams.
• Monitor frontline performance and support store leaders with regular reviews, performance discussions, and corrective interventions.
• Manage employee relations cases including grievances, investigations, and disciplinary actions in alignment with company policies.
• Oversee onboarding and ensure consistent delivery of frontline training and development programs.
• Lead initiatives that enhance employee morale, engagement, and retention across all store locations.
• Coach and develop store managers and supervisors to strengthen their leadership and people management capabilities.
• Review attendance, absenteeism, and timekeeping trends and work with store leadership to address key issues.
• Ensure consistent implementation of core P&O processes such as performance reviews, probation assessments, talent identification, and performance improvement plans.
• Support the rollout of organizational and operational changes, including new structures, archetypes, or process updates.
• Promote a safe, respectful, and inclusive working environment aligned with company values and policies.
• Drive the implementation and follow-up of frontline development programs to build capability and support career progression.
• Serve as a culture ambassador, role modeling and reinforcing MAF’s purpose, values, and ways of working across all stores.