Housing Officer

AccorHotel; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an Accommodation Manager to oversee housing for employees. This role involves assigning accommodations, ensuring compliance with housing laws, and managing utilities. The ideal candidate will exhibit strong communication skills and be proficient in facilities management. Responsibilities include maintaining positive relations with employees and managing various accommodation-related issues. Experience in similar roles is advantageous, and a commitment to excellent service is necessary.

Qualifications

• Proficiency in managing accommodation facilities.
• Skill in assigning accommodation to employees.
• Effective communication for liaising with stakeholders.

Responsibilities

• Assign suitable accommodation based on employee needs.
• Ensure that accommodation complies with safety regulations.
• Serve as the primary point of contact for housing matters.
• Manage utilities and associated costs for accommodation.
• Implement housing policies and ensure compliance.

Skills

Understanding local housing laws regulations

Management of accommodation facilities

Effective communication skills

Conflict resolution

Budget management

Multitasking and prioritizing

Cultural sensitivity

Job description

Responsibilities

• Assigning suitable accommodation to employees based on their needs preferences and availability.
• Ensuring that all areas of the property is well-maintained safe and compliant with relevant local regulations and standards. This may involve conducting regular inspections arranging repairs and maintenance and addressing any issues related to cleanliness or safety.
• Providing support and assistance to employees with any housing-related concerns or problems.
• Serving as the primary point of contact for employees regarding housing matters answering inquiries and providing information about available resources and services.
• Managing utilities invoices and other costs allocated for accommodation-related expenses.
• Implementing the Housing Rules & Regulations Overnight Stay Policy Pets Policy and ensuring compliance with relevant laws and regulations.
• Building positive relationships with employees and local communities organizing events or activities to promote social interaction and community cohesion.
• Maintaining accurate records and databases related to housing allocations tenant information and property maintenance activities.
• Working closely with the Housekeeping Attendant to create the Welcome/Arrival and Departure experience for employees as per SLS standards.
• Fostering a business relationship with key stakeholders such as Housekeeping Engineering Security and Building Management.
• Overlooking the colleague bus transportation services from Accommodation to Hotel and vice versa.
• Assisting employees with emergency medical conditions in the Accommodation by advising the nearest Clinic to visit.
• Ensure fire exits and escape routes are kept clear and unobstructed.
• Ensure fire alarm systems are regularly maintained and tested.
• Ensure fire safety training/fire drills are regularly conducted for all colleagues.
• Ensure fire extinguishers fire hoses and other safety equipment are easily accessible and unobstructed
• Ensure fire safety signage is clearly visible and followed by everyone on the premises.
• Ensure fire doors are never blocked and remain functional.
• Ensure regular inspections of fire safety equipment are carried out and all systems are fully operational.
• Ensure that no storage is done in the buildings parking area or any other unauthorized location.

Qualifications

• Understanding local housing laws regulations and standards is essential for ensuring that the accommodation provided to employees meets legal requirements.
• Proficiency in managing accommodation facilities including maintenance repairs and cleanliness to ensure a comfortable living environment for employees.
• Skill in allocating and assigning appropriate accommodation to employees.
• Ability to maintain an inventory of available accommodation units monitor occupancy levels and plan for any necessary expansions or renovations.
• Effective communication skills are vital for liaising with hotel management employees and external stakeholders regarding accommodation-related matters.
• Capability to handle conflicts or disputes related to accommodation allocation or living conditions among employees diplomatically and efficiently.
• Knowledge of budgeting principles and the ability to manage accommodation-related expenses within allocated budgets.
• Capacity to identify and address issues related to accommodation promptly whether they involve facilities management safety concerns or employee complaints.
• Understanding the importance of providing excellent service to employees by addressing their accommodation needs promptly and courteously.
• Being meticulous in ensuring that accommodation units are well-maintained furnished appropriately and equipped with necessary amenities.
• Ability to manage multiple tasks simultaneously prioritize workload effectively and maintain accurate records related to accommodation assignments and maintenance.
• Awareness of cultural differences among employees and the ability to accommodate diverse needs and preferences in accommodation arrangements.
• Collaboration with other departments such as facilities management and finance to ensure seamless coordination in providing accommodation services to staff.
• Understanding the importance of maintaining confidentiality regarding employee personal information and accommodation arrangements.
• Familiarity with relevant software or systems for managing accommodation bookings tracking maintenance requests and generating reports.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.

Remote Work

No

Employment Type

Full-time