Housekeeping Supervisor

Chedi Hospitality; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Sharjah is seeking an experienced housekeeping supervisor to oversee daily housekeeping operations, interact with guests, and manage staff assignments. The role includes reporting issues, conducting briefings, and ensuring cleanliness standards are upheld. Candidates should have excellent communication skills and the ability to maintain effective employee relations. This position offers a dynamic working environment focused on delivering top-notch guest experiences.

Responsibilities

• Interact with guests and outside individuals, including suppliers.
• Report issues to the executive housekeeper when solutions are unavailable.
• Monitor housekeeping staff to ensure guest satisfaction.

Job description

Responsibilities

• Interact with guests as well as individuals outside the hotel, including suppliers, contractors, labour relations representatives and competitors.
• Report issues and concerns to executive housekeeper if no immediate solution can be found.
• Cooperate, coordinate and communicate with section heads as required.
• Direct the work assignments of Housekeeping Room Attendant and public areas attendants.
• Assign areas to be cleaned by the Housekeeping Attendants.
• Conduct pre-shift briefing and ensure that all pertinent information for the day is disseminated.
• Monitor housekeeping employees to ensure room guests, known repeat guests and other VIPs receive special attention.
• Ensure the cleaning of all public areas and back of the house meet hotel brand standards.
• Inform other operating departments of housekeeping matters which concern them, notably the front office, to ensure accurate room status, in addition to communicating with engineering and the laundry.
• Establish and maintain effective employee relations.
• Assist executive housekeeper in employee related matters such as interviewing, appraising and counselling.
• Identify training needs; assist in developing formal training plans and implementing training sessions.
• Inspect all housekeeping areas including occupied and non-occupied rooms, public areas, back of house areas.