Housekeeping & Order Taker & Desk Coordinator

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Housekeeping - Order Taker to manage guest and team member requests efficiently. Responsibilities include overseeing the computerized Work Order System, ensuring rooms are ready for guests, and reacting to emergencies professionally. The ideal candidate should have prior customer service or administrative support experience, alongside preferred housekeeping experience. Join our team to provide exceptional service and maintain high-quality standards.

Qualifications

• Prior customer service or administrative support experience required.
• Housekeeping experience is advantageous.

Responsibilities

• Handle requests from team members and guests effectively.
• Maintain the computerized Work Order System.
• Ensure rooms are ready for the Front Office.
• Respond to emergency calls.
• Coordinate office traffic.
• Maintain positive guest satisfaction.

Skills

Customer service experience

Administrative support

Housekeeping experience

Education

Grade School education

Job description

What are we looking for

A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Prior customer service/administrative support or housekeeping experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Grade School education

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

As a Housekeeping-Order Taker you would be responsible for answering all telephones dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing

As a Housekeeping-Order Taker you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests implementation distribution and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Responds to all emergency call which includes monitoring the alarm system
• Dispatching and directing the proper crafts to the location notifying other departments and the alarm-company of the situation
• Coordinate and control all office traffic
• Present a positive professional and courteous image to ensure guest satisfaction
• Maintain the brands high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Supplies prepare the needed supplies for requisitions and handle lost and found

Required Experience:

IC