Housekeeping Order Taker

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hotel in Abu Dhabi seeks a Housekeeping Order Taker for its team. This role involves preparing paperwork, managing guest requests, and monitoring room statuses. Ideal candidates will have experience in a luxury hotel environment and a focus on excellent guest service. Strong communication skills, fluency in English, and a hospitality management certification are preferred. The hotel offers development programs and wellness benefits to ensure a balanced work-life environment.

Benefits

Learning & Development programs

Complimentary stays and discounts through MOstay

Health benefits and wellness programs

Retirement plans based on service length

Qualifications

• Previous experience in the same role in a luxury hotel is required.
• Resort experience is a plus.

Responsibilities

• Prepare paperwork for the Housekeeping Department.
• Answer telephones and dispatch tasks.
• Monitor room statuses via Opera system.
• Maintain key control procedures.
• Assist with emergency procedures.

Skills

Interpersonal skills

Communication skills

Guest service focus

Fluency in English

Additional languages

Education

Certification or Diploma in Hospitality Management

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Housekeeping Order taker to join our housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once‑in‑a‑lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award‑winning 5‑star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award‑winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, the Housekeeping Order taker is responsible for preparing all paperwork for the Housekeeping Department, answering telephones and dispatching work to personnel to meet the guest requirements, monitoring room statuses via Opera system. The Housekeeping Order taker reports to the Housekeeping Manager.

As Housekeeping Order taker, you will be responsible for the following duties:

• Ensures key control procedures are maintained and makes a daily inventory of all room attendant keys at the beginning and end of his/her shift.
• Prepares the daily time sheets for payroll and updates monthly payroll.
• Updates the computer room status given by the Supervisors.
• Keeps the Housekeeping Manager and the Executive Housekeeper informed about rooms and changes within room statuses.
• Assists and follows up purchase ordered given by the Executive Housekeeper.
• Registers and stores all lost & found according to the hotel policy and procedure.
• Prepares all gate passes for issued lost and found items.
• Leads work with Front Office, Maintenance and other departments as needed.
• Monitors the filing system.
• Posts laundry bills and flower invoices.
• Performs general secretarial work as required.
• Assists with emergency procedures such as evacuation, fire & bomb threats.
• Complies fully with the hotel’s health & safety regulations.
• Performs any duty as assigned by the Housekeeping Management team.

As a Housekeeping Order taker, we expect from you:

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus.
• Certification or Diploma in Hospitality Management is preferred.
• Strong and excellent interpersonal and communication skills with a focus on delivering personalized guest service.
• Fluency in English required; additional languages is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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