Housekeeping Office & Communications Coordinator

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Housekeeping Order Taker. You will manage all communications within the housekeeping department and ensure effective operations. Responsibilities include handling keys and messages, maintaining records, and assisting with administrative tasks. The ideal candidate has 5 years of experience in the hotel industry, and strong communication and organizational skills. This role offers various employee benefits including discounted rates and learning programs.

Benefits

Employee benefit card offering discounted rates worldwide

Learning programs through Academies

Opportunity to develop talent

Corporate Social Responsibility activities

Qualifications

• 5 years of experience in the hotel industry is preferred.
• Strong communication and telephone handling skills.
• Organized, detail-oriented, and able to multitask.

Responsibilities

• Handle safekeeping and recording of all keys and pagers in the Housekeeping Office.
• Answer telephone and record requests to communicate information promptly.
• Receive Lost and Found items, record and store them as per standard.
• Update and print Opera system for room discrepancy reports.
• Prepare attendance sheet for payroll and submit to P&C Department.
• Control cleanliness of housekeeping office and file records as per guidelines.
• Communicate any requests or maintenance to related departments.
• Handle ‘DND’ rooms and babysitting requests.
• Check office supplies and order items as necessary.
• Assist housekeeping office and perform duties instructed by Executive Housekeeper.
• Operate in a safe and environmentally friendly way.
• Comply with hotel environmental, health and safety policies.

Skills

Strong communication

Telephone handling

Organizational skills

Detail-oriented

Multitasking

Job description

A leading hotel group in Dubai is seeking a Housekeeping Order Taker. You will manage all communications within the housekeeping department and ensure effective operations. Responsibilities include handling keys and messages, maintaining records, and assisting with administrative tasks. The ideal candidate has 5 years of experience in the hotel industry, and strong communication and organizational skills. This role offers various employee benefits including discounted rates and learning programs.