Housekeeping Attendant

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Attendant to manage housekeeping duties and support laundry services. The ideal candidate will ensure high operational standards and provide excellent guest service. Responsibilities include monitoring team performance, managing guest requests, and maintaining cleanliness. The position requires strong communication skills and the ability to work effectively in a team environment. Join us to create remarkable hospitality experiences every day!

Qualifications

• Experience with housekeeping and laundry duties.
• Committed to high standards of guest service.
• Ability to work well in a team environment.

Responsibilities

• Support all Housekeeping and Laundry with guest requests.
• Monitor the performance of Housekeeping and Laundry team members.
• Provide excellent guest service consistently.
• Manage departmental controls like uniform input and output.

Skills

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency at intermediate level with computers

Commitment to high customer service

Excellent standards of cleanliness

Tools

Microsoft Office

Job description

Job Description

Housekeeping Attendant

Job Number

HOT0C74C

Work Location

Hilton Abu Dhabi Yas Island, Yas Island Abu Dhabi 500200

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our Guests.

What will I be doing?

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incident, input and output of uniforms and linen, among others
• Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity …). Provide embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department. Release linen of Laundry daily
• Make daily guest clothing release of guests that use the laundry service
• Make monthly closing of Laundry expenses and provision of same
• Replace Laundry Attendant in case of holidays, days off or absences

What are we looking for?

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency at intermediate level with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!