Hotel Guest Communications Specialist

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international hotel chain in Dubai seeks a Telecommunications Agent to manage guest calls, ensuring professional and friendly service. The ideal candidate should have a university degree, excellent communication skills, and at least one year of experience in a similar role. Knowledge of the hospitality industry and preferably German-speaking is a plus. This is a full-time position with opportunities for growth and employee benefits including discounted rates at various locations.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunity to develop your talent

Involvement in Corporate Social Responsibility activities

Qualifications

• Minimum 1 year in a similar role.
• Preferably a German speaker.
• Taking courses in hospitality management is beneficial.
• Strong Quality Management and innovation concepts.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all departments.
• Ensure guests are greeted by name as per standards.
• Complete management's long distance call vouchers.
• Ensure proper operation of the switchboard.

Skills

Communication skills

Verbal communication

Written communication

Computer Skills

Customer Service

Education

University Degree in any field

Job description

An international hotel chain in Dubai seeks a Telecommunications Agent to manage guest calls, ensuring professional and friendly service. The ideal candidate should have a university degree, excellent communication skills, and at least one year of experience in a similar role. Knowledge of the hospitality industry and preferably German-speaking is a plus. This is a full-time position with opportunities for growth and employee benefits including discounted rates at various locations.