Hotel Guest Communications Specialist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated Guest Service Representative to enhance guest experiences by providing professional and friendly communication. You will manage guest inquiries, maintain an efficient switchboard operation, and ensure all service standards are met. The ideal candidate will have 1-2 years of experience in a similar role within a 5-star hotel and must be fluent in both English and Arabic. This full-time position offers an opportunity to grow in a diverse and inclusive environment.

Qualifications

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English & Arabic both written and verbal communication skills.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain up to date knowledge of the hotel and local services.
• Ensure proper operation of the switchboard for efficient call handling.

Skills

Fluency in English

Fluency in Arabic

Additional languages

Attention to detail

Professional demeanor

Job description

A leading hotel chain in Dubai is seeking a dedicated Guest Service Representative to enhance guest experiences by providing professional and friendly communication. You will manage guest inquiries, maintain an efficient switchboard operation, and ensure all service standards are met. The ideal candidate will have 1-2 years of experience in a similar role within a 5-star hotel and must be fluent in both English and Arabic. This full-time position offers an opportunity to grow in a diverse and inclusive environment.