Hotel Cleanliness Expert (Room Attendant)

Luxury Collection; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury international hotel chain in Dubai is seeking dedicated team members to deliver exceptional guest experiences. The role includes responsibilities such as addressing guest needs in a friendly manner, maintaining cleanliness according to brand standards, and coordinating housekeeping efforts. Ideal candidates will be proficient in communication and possess attention to detail. Competitive salaries and benefits, including accommodation and professional development opportunities, are offered.

Benefits

Career opportunities in 8000 hotels worldwide

Professional growth and mentorship

Comprehensive medical and life insurance

Qualifications

• Ability to address guests' service needs promptly and professionally.
• Skilled in collaboration with colleagues for seamless service.
• Knowledge of housekeeping protocols.

Responsibilities

• Address guests' service needs with professionalism and positivity.
• Identify and report maintenance issues in guest rooms or public areas.
• Ensure guest rooms meet quality standards after cleaning.

Skills

Guest relations

Communication skills

Attention to detail

Teamwork

Job description

Job Overview

Join Al Maha, a Luxury Collection Desert Resort & Spa in the Dubai Desert Conservation Reserve. Experience the timeless beauty of rolling dunes and palm groves while delivering exceptional guest experiences.

Benefits

• Career opportunities in Marriott’s 8,000 hotels worldwide.
• Professional growth and mentorship from the region’s most accomplished hoteliers.
• Competitive salary and benefits, including on‑property accommodation and full‑board meals.
• Exclusive Marriott privileges—discounted stays, dining, and special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All tools, resources, and support to excel every day.

Expectations & Responsibilities

• Guest Relations – Address guests’ service needs professionally, positively, and promptly. Actively listen, respond to questions and concerns using the LEARN, PLEASED, and Guest Response processes. Greet guests with a smile, eye contact, and a friendly verbal greeting; use the guest’s name when possible. Assist colleagues to ensure coverage and prompt service. Anticipate guests’ needs and engage in conversation about their stay, property services, and local attractions.
• Housekeeping Protocol – Identify and report preventive or maintenance issues in public areas or guest rooms. Coordinate repairs with Engineering, At Your Service (AYS), or Delighted to Serve (DTS). Complete housekeeping paperwork, reports, checklists, and lost‑and‑found items. Maintain cleanliness and condition per brand standards, support sustainability initiatives, sanitize equipment, comply with COVID‑19 and OSHA protocols, and complete incident reports.
• Guest Room & Villa Operations – Enter guest rooms following the security protocol (knocking, saying “Housekeeping,” ensuring vacancy). Report damages and missing property to management. Inspect rooms and public areas after cleaning to ensure quality standards are met.
• Housekeeping Coordination – Verify room status, prioritize cleaning, resolve discrepancies with Front Desk, manage daily activities, communicate changes, run reports, prepare room assignments, and close the shift ensuring all rooms are ready.

Qualifications

Qualifications are not explicitly listed in the posting; the responsibilities outline the required skills and competencies.

Equal Opportunity Statement

Marriott International is an equal‑opportunity employer. We are committed to non‑discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.