Hostess - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Hilton Worldwide, Inc.; Sharjah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Sharjah seeks a Hostess fluent in Arabic and English. The role involves serving guests with high customer service standards and flexibility in various situations. Previous experience in the Food and Beverage industry is advantageous. Interested candidates should have good knowledge of menu offerings and comply with health regulations.

Qualifications

• Committed to delivering high customer service.
• Ability to respond flexibly to various work situations.
• Experience in Food and Beverage industry preferred.

Responsibilities

• Serve guests efficiently and deliver excellent experiences.
• Manage guest queries in a timely manner.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Flexibility

Teamwork

Fluency in Arabic

Fluency in English

Job description

Job Description - Hostess - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah (HOT0BUR5)

Job Number:

HOT0BUR5

Work Locations

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites, Sharjah Al Majaz waterfront Sharjah 500200

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.

A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

>Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Have a good knowledge of the restaurant’s sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering high levels of customer service

>

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Fluent in English and Arabic
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!