Host / Hostess

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking a Host/Hostess to provide warm and engaging service to guests. Responsibilities include welcoming guests, managing reservations, and ensuring their satisfaction throughout their dining experience. Candidates should possess a diploma in hospitality, with relevant experience in the Food & Beverage sector, excellent English language skills, and a positive, service-oriented attitude. Strong interpersonal skills and multiple language ability are advantageous.

Qualifications

• Ideally have degree in hospitality with experience in Food & Beverage.
• Must deal politely and have excellent English both written and spoken.
• Enthusiastic, committed with good interpersonal skills.

Responsibilities

• Offer professional, friendly, warm service to guests.
• Welcome guests and conduct them to tables.
• Take reservations and handle the reservation book.

Skills

Polite and sophisticated manner

Excellent command of English

Interpersonal skills

Positive attitude

Multiple language ability

Education

Diploma / degree in hospitality

Job description

Job Description

We are currently looking for dynamic and self‑motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times. Your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well‑being of all guests by maintaining a close, friendly, yet discreet contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experience in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as an additional advantage.

Knowledge & Competencies

The ideal candidate will be service‑oriented and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork