HNWI Client Relations Specialist

Emirates Islamic; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Sharjah is looking for a Customer Relationship Officer to ensure high-quality service for High Net Worth Individual clients. The role involves managing customer service requests, providing proactive support, and ensuring compliance with the bank's standards. Candidates should have 1-3 years of relevant experience and strong verbal, written, and interpersonal skills. This position is ideal for those capable of multi-tasking and prioritizing tasks effectively.

Qualifications

• 1 - 3 years of relevant work experience.
• Excellent verbal, written, and interpersonal skills are a must.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Ensure end-to-end closure of customer service requests and complaints within defined TATs.
• Provide first-contact resolution and proactive follow-up to enhance customer satisfaction.
• Support Relationship Managers with customer applications and service processing.
• Coordinate with internal departments for timely delivery of products and services.
• Ensure compliance with bank policies and service quality standards.

Skills

Excellent verbal skills

Excellent written skills

Interpersonal skills

Ability to multi-task

Ability to organize and prioritize work

Job description

A leading banking institution in Sharjah is looking for a Customer Relationship Officer to ensure high-quality service for High Net Worth Individual clients. The role involves managing customer service requests, providing proactive support, and ensuring compliance with the bank's standards. Candidates should have 1-3 years of relevant experience and strong verbal, written, and interpersonal skills. This position is ideal for those capable of multi-tasking and prioritizing tasks effectively.