Head of Insights

Sana Commerce; Dubai; On-site; AED 367,000 - 551,000; Full time

Job summary

A leading company in the B2B SaaS sector is seeking a Head of Insights to lead their product analytics function. This hands-on leadership role involves driving strategic insights from data, overseeing user research, and coaching a dedicated analytics team to enhance product decisions and learner outcomes. The ideal candidate will have a strong background in product analytics, excellent communication skills, and the ability to influence stakeholders through data-driven narratives.

Benefits

Free meditation and personal therapy sessions

Career framework and growth coaching

Hybrid working policy

Monthly dinners

Interchangeable Public Holiday Policy

Qualifications

• 6 years in product analytics or insights in a B2B SaaS environment.
• Strong command of SQL and fluency in analytical languages like Python or R.
• Experience leading a team and mentoring junior analysts.

Responsibilities

• Lead and develop the product analytics team for actionable insights.
• Oversee user research and embed customer insights in product development.
• Build and maintain dashboards and data infrastructure.

Skills

SQL

Data Science

User Research

Communication

Analytical Thinking

Tools

Mixpanel

Amplitude

Looker

Google Analytics

Job description

About the Role
As Head of Insights youll lead our product analytics function and oversee user research. Your primary focus will be on driving deep strategic insights from data that inform product decisions shape our roadmap and ultimately improve learner outcomes. This is a handson leadership role where youll coach a small but mighty analytics team and work crossfunctionally with product managers designers and engineers.

Key Responsibilities:

• Lead and develop our product analytics team ensuring delivery of highimpact actionable insights.
• Oversee the user research function embedding customer insights throughout the product development lifecycle.
• Build and maintain dashboards KPIs and data infrastructure to support selfserve and strategic analytics.
• Design and evaluate experiments and causal analyses that inform product decisions and strategy.
• Define and maintain a consistent tracking and event taxonomy across the product.
• Partner with crossfunctional teams to define success metrics and measurement plans.
• Translate data and user research into clear compelling narratives that influence stakeholders.
• Identifies new opportunities for leveraging data.
• Forecasting trends interpreting complex data and communicating actionable insights to stakeholders.
• Create scalable processes for insight delivery balancing adhoc needs with longterm learning goals.
• Coach and grow talent across analytics and research disciplines.
• Champion a culture of analytics promoting literacy across departments and advocating for robust data governance practices.
• Be a champion of datainformed decision making across the entire organization.

Qualifications :

MustHave Skills:

• 6 years in product analytics data science or insights in a B2B SaaS environment.
• Track record of influencing product or business decisions through proactive insights.
• Strong command of SQL and fluency in at least one analytical language (e.g. Python or R).
• Handson experience with product analytics tools (e.g. Mixpanel Amplitude Looker GA).
• Solid understanding of user research methodologies (e.g. interviews usability tests surveys).
• Experience leading a team and mentoring junior analysts or researchers.
• Excellent communication and storytelling skillstranslating complexity into clarity.

Nice to Have:

• Prior ownership of both analytics and user research functions.
• Experience working in lowvolume highcomplexity environments (e.g. B2B vs. B2C).
• Familiarity with data pipeline tools (e.g. dbt BigQuery Segment).

What Success Looks Like:

• Delivery of highquality insights that shape product strategy and roadmap decisions.
• Champion a culture of analytics promoting literacy across departments and advocating for robust data governance practices.
• Increased customer understanding across all product teams.
• Scalable systems for measurement and research embedded in team workflows.
• Growing capabilities of the insights team and wider product org.

Additional Information :

Whats in it for you:

• Working in a fun & international environment surrounded by a dedicated team.
• Being part of a fastgrowing scaleup environment where you can make an impact from day one.
• Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup
• Career framework and growth coaching.
• Develop yourself in the direction you love most. Due to our fast growth many new opportunities are unfolding quickly
• Hybrid working policy. (Ask us about the locationspecific policies)
• Monthly dinners
• Interchangeable Public Holiday Policy

Remote Work :

No

Employment Type :

Fulltime