Head of Customer Service

Tanami Properties L.L.C.; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A real estate brokerage in Dubai seeks an experienced Head of Customer Service to lead and enhance the client experience across operations. This role involves managing customer service functions, implementing strategies and standards, and handling complex client issues. The ideal candidate has proven experience in the Dubai real estate market, strong leadership and problem-solving skills, and a thorough understanding of RERA/DLD regulations. This position offers a competitive salary and career growth opportunities.

Benefits

Competitive salary package

Career growth opportunities

Professional working environment

Qualifications

• Proven experience in Dubai real estate brokerage or in Developer.
• Strong understanding of RERA/DLD regulations and transaction processes.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Lead and manage the customer service function across sales, leasing, and after-sales.
• Develop and implement customer service strategies, KPIs, and standards.
• Ensure premium client experience at all touchpoints.
• Handle escalated client issues professionally.
• Collaborate with brokers and operations teams.
• Monitor customer satisfaction and drive improvements.
• Train and mentor the customer service team.

Skills

Leadership skills

Communication skills

Problem-solving skills

Understanding of RERA/DLD regulations

Job description

We are seeking an experienced Head of Customer Service to lead and elevate the client experience across our real estate brokerage operations in Dubai.

Key Responsibilities

• Lead and manage the customer service function across sales, leasing, and after-sales operations.
• Develop and implement customer service strategies, KPIs, and service standards.
• Ensure a seamless and premium client experience at all touchpoints.
• Handle and resolve escalated client issues and complex cases professionally.
• Collaborate closely with brokers, sales managers, developers, and operations teams.
• Oversee CRM usage, client communications, documentation, and follow-ups.
• Monitor customer satisfaction, reviews, and feedback, driving continuous improvement.
• Ensure full compliance with RERA, DLD, and UAE real estate regulations.
• Train and mentor the customer service team and support brokers with client service best practices.

Qualifications

• Competitive salary package.
• Opportunity to lead a key function in a growing real estate brokerage.
• Professional and dynamic working environment.
• Career growth and leadership exposure in the Dubai real estate market.
• Proven experience in Dubai real estate brokerage or in Developer.
• Strong understanding of RERA/DLD regulations and transaction processes.
• Excellent leadership, communication, and problem-solving skills.