Head of Customer Experience — TravelTech (UAE)

DISCOVERED; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading travel company in UAE is seeking a Head of Customer Experience to enhance user engagement. This role demands extensive IT delivery experience within the travel industry and strong leadership skills. You will oversee project delivery, integrate systems, and manage vendor partnerships. Relocation to the UAE is required with exceptional benefits and a tax-free salary. Interested candidates are encouraged to apply.

Benefits

Market-leading benefits for you and your family

Tax-free salary benefits in the UAE

Qualifications

• 15+ years of experience in large-scale IT delivery and transformation within the airline or travel industries.
• Proven track record of managing complex, cross-functional programs.
• Deep understanding of guest experience technologies.

Responsibilities

• Own the delivery of the platform and engagement systems.
• Lead AI-powered and self-service channels.
• Drive an API-first architecture and standardized frameworks.

Skills

Leadership

Strategic vision

Cross-functional program management

Omnichannel engagement strategies

Agile governance

Job description

A leading travel company in UAE is seeking a Head of Customer Experience to enhance user engagement. This role demands extensive IT delivery experience within the travel industry and strong leadership skills. You will oversee project delivery, integrate systems, and manage vendor partnerships. Relocation to the UAE is required with exceptional benefits and a tax-free salary. Interested candidates are encouraged to apply.