Head of CRM & Salesforce Optimization

James Douglas; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A family office in Ras Al Khaimah is seeking an experienced Assistant Vice President CRM to lead its customer relationship management strategy. The successful candidate will optimize customer loyalty, conversions, and data-driven insights using the Salesforce platform. They must hold a bachelor's or master's degree and have substantial experience in CRM management, especially in the UAE's real estate or hospitality sectors. This is a key position for driving effective CRM strategies across departments.

Qualifications

• Significant experience in CRM management, particularly in the UAE real estate or hospitality sectors.
• Proven track record of enhancing customer loyalty and optimizing conversions.
• Ability to manage system configurations and ensure CRM effectiveness across departments.

Responsibilities

• Lead the Salesforce-driven customer relationship management strategy.
• Enhance customer loyalty and optimize conversion rates.
• Implement data-driven insights for CRM improvements.

Skills

Customer relationship management expertise

Salesforce proficiency

Data analysis skills

Strong communication skills

Education

Bachelor's or Master's degree

Job description

A family office in Ras Al Khaimah is seeking an experienced Assistant Vice President CRM to lead its Salesforce-driven customer relationship management strategy. The successful candidate will be responsible for enhancing customer loyalty, optimizing conversions, and implementing data-driven insights. They will manage system configurations and ensure effective use of the CRM platform across departments. A bachelor's or master's degree and significant experience in CRM management, especially within the UAE real estate or hospitality sectors, is required.