Guest Services Specialist - Hospitality & Guest Experience

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hotel chain in the United Arab Emirates is seeking a dedicated Guest Services Assistant for Crowne Plaza Dubai Marina. The ideal candidate will provide prompt and courteous service to ensure a great guest experience. Responsibilities include managing check-in/check-out processes, maintaining knowledge of local services, and ensuring guest privacy. Candidates should have 1-2 years experience in hospitality and strong communication skills. Join a dynamic team in a modern hotel setting.

Qualifications

• 1 to 2 years experience in a similar role in a four or five-star hotel.
• Ability to work with teams from different cultures.
• Strong verbal and written communication skills.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Achieve high customer satisfaction through personalized service.
• Maintain knowledge of hotel information and local services.
• Manage Front Desk cashiering standards accurately.
• Process check-in/check-out accounts efficiently.

Skills

Customer service

Communication skills

Multitasking

Job description

A global hotel chain in the United Arab Emirates is seeking a dedicated Guest Services Assistant for Crowne Plaza Dubai Marina. The ideal candidate will provide prompt and courteous service to ensure a great guest experience. Responsibilities include managing check-in/check-out processes, maintaining knowledge of local services, and ensuring guest privacy. Candidates should have 1-2 years experience in hospitality and strong communication skills. Join a dynamic team in a modern hotel setting.