Guest Services Intern

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company located in Dubai seeks a motivated Guest Services Intern to support various projects in the dynamic field of Hospitality. This internship offers an excellent chance to gain hands-on experience, learn from seasoned professionals, and actively participate in delivering exceptional guest experiences. Candidates should have strong communication skills, a passion for service, and be currently enrolled in a university or college program. Join us in creating unforgettable memories for our guests.

Qualifications

• Currently enrolled in University or College.
• Strong interest in Hospitality.
• Ability to work well in a team environment.
• A passion for customer service and hospitality.

Responsibilities

• Follow all policies and procedures.
• Report to work on time and in uniform.
• Support team members with day‑to‑day tasks.
• Answer guest questions about hotel offerings.

Skills

Strong communication skills

Interpersonal skills

Customer service

Teamwork

Education

Currently enrolled in University or College

Tools

Microsoft Office

Job description

Guest Services Intern

(18447)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

We are looking for a motivated and enthusiastic intern to join our team. The intern will support various projects and gain hands‑on experience in Hospitality. This is a fantastic opportunity to learn from experienced professionals and contribute to meaningful work.

Key Duties and Responsibilities

• Follow all Bab Al Shams policies and procedures
• Comply with the “clean as you go” policy
• Report to work on time and in a neat, clean, and pressed uniform including name badge, pen, pad, etc.
• Report problems immediately to a supervisor
• Support team members with day‑to‑day tasks.
• Actively participate in daily briefings
• Ensure knowledge of the LQA Standards, and ensure these are followed
• Handle an assigned station, and leave the floor only after permission from a supervisor
• Answer any guest questions about the hotel offerings and services. Make appropriate suggestions to suit guest needs and proactively up‑sell items.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

Experience & Educational Requirements

• Currently enrolled in University or College
• Strong interest in Hospitality
• Strong communication and interpersonal skills.
• A passion for customer service and hospitality.
• Ability to work well in a team environment.
• Prolonged periods of standing and/or walking
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.