Guest Services Agent

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Guest Service Agent in Dubai. The role includes taking reservations, greeting guests, and ensuring outstanding service during their stay. Ideal candidates will have experience in hotel operations, strong communication skills, and a commitment to customer satisfaction. Flexibility to work shifts, weekends, and public holidays is required.

Qualifications

• Strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Fluency in English is required
• Able to work shifts, weekends and public holidays

Responsibilities

• Provide expertise services in a courteous manner.
• Take reservations and register guests.
• Ensure guest satisfaction during their stay.
• Handle guest enquiries and comments promptly.

Skills

Customer service skills

Communication skills

Shift flexibility

Computer skills

Tools

Microsoft Office

Property Management Systems

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred