Guest Services Agent

Minor International; Dubai; On-site; USD 24,000 - 36,000; Full time

Job summary

A luxury hospitality brand, Anantara, seeks a guest service agent in Dubai. The role involves providing excellent customer service, handling guest inquiries, and ensuring a pleasant stay through assistance with reservations and guest needs.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office preferred.
• Fluency in English required.

Responsibilities

• Provide guest services in a courteous manner.
• Handle reservations and settle guest accounts.
• Address guest inquiries and ensure satisfaction.

Skills

Customer service

Communication

Computer skills

Tools

Property Management Systems (PMS)

Ms Office

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred