Guest Service Executive & Concierge

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Executive - Concierge for their Abu Dhabi location. This role requires exceptional customer service skills, the ability to resolve conflicts, and a friendly demeanor. Responsibilities include greeting guests, arranging activities, and addressing any concerns. Ideal candidates will possess strong communication skills and the ability to work effectively under pressure. Join us to contribute to fulfilling our dedication to exceptional guest experiences.

Qualifications

• Ability to effectively deal with internal and external customers with patience and tact.
• Basic mathematical skills for complex calculations.
• Ability to listen effectively and comprehend instructions in English.
• Ability to observe and detect signs of emergency situations.

Responsibilities

• Greet guests with a friendly welcome and respond to inquiries.
• Arrange transportation and confirm activities for guests.
• Handle guest complaints and resolve issues effectively.
• Maintain calmness during emergency situations.

Skills

Customer service

Conflict resolution

Mathematical skills

Effective communication

Job description

Job Description

Guest Service Executive - Concierge (Preferably Russian Speaker) - Conrad Abu Dhabi Etihad Tower (HOT0CA9L)

Job Number

HOT0CA9L

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West, Corniche Abu Dhabi

A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assisting in transportation, and facilitating other services not offered by the hotel in particular.

What will I be doing?

As a Guest Service Executive, you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
• Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested. Arranges transportation for the guests.
• Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
• Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error.
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
• Ability to see and hear in order to observe and detect signs of emergency situations.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office