Guest Service Attendant

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Customer Relations professional to enhance guest experiences and loyalty. Candidates should have at least 3 years of experience preferably in 4* or 5* hotels, be fluent in English, and conversant in Arabic. This full-time role offers an opportunity to build strong relationships with guests and ensure excellent service throughout their stay.

Qualifications

• At least 3 years experience in the same capacity preferably in 4* or 5* Hotels.
• Health in good condition.

Responsibilities

• Establish good working relationships with the guests.
• Ensure that the guest service is excellent to encourage return visits.
• Listen to and promptly respond to guest requests.
• Ensure service standards meet company expectations.
• Manage hotel reservations with professionalism.

Skills

Fluent in English language

Conversational Arabic

Opera know-how

Education

University graduate / Hotel Management or related course

Job description

Customer relations

Establish good working relationships with the guests and your colleagues.

Professional techniques / Production

Ensure that the guest service is excellent so that he/she will return to the hotel.

Update Guest history.

Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.

Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.

Follow up on the guest requests and ensure it is done or offer alternative solution.

Own the problem solve it and follow up involve your supervisor when it is necessary.

Ensure that the service offered and the provisions provided to the guests are up to company standard.

Ensure that the service provided to the guests will win their loyalty to return to the company.

Provide wake-up calls as requested by the guests.

Inform the guest of all the conditions related to their stay in the hotel.

Forward any messages received for the guest.

Forward all relevant information to the other departments in the hotel.

Strive to optimise the occupancy rate the average price per room and the turnover for the hotels.

Perform miscellaneous job-related duties as assigned.

Commercial / Sales

Know the local environment of the hotel: city culture activities exhibitions shopping malls and general information.

Management and administration

Ensure that the handing of a reservation for the hotel is done with complete professionalism.

Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.

Attend all the departmental briefing and training programs concerned.

Prepare lists of arrivals departures residents and VIPs.

Apply Policy and Procedure for cash handling as per Hotel regulation.

Apply Guest Credit Policy as per Hotel regulation.

Qualifications

University graduate / Hotel Management or related course.

At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels.

Additional Information

Skills / Qualities

Opera know-how

Health in good condition

Fluent in English language and conversational Arabic

Remote Work

No

Employment Type

Full-time