GUEST SERVICE AGENT

Anantara The Marker Dublin Hotel; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a Guest Service Agent dedicated to enhancing guest experiences. The role demands the ability to anticipate guest needs, provide attentive service, and maintain high standards of hospitality. Ideal candidates will have a strong focus on customer service, prior experience in hotel operations, and excellent communication skills, including fluency in English. Familiarity with Property Management Systems and knowledge of additional languages like Russian or German is preferred. This is a full-time position offering engagement in an enriching hospitality environment.

Qualifications

• Strong focus on customer service is paramount.
• Prior experience in hotel front office operations is preferred.
• Fluency in English is required for effective communication.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Maintain complete knowledge of hotel products and services.
• Ensure service delivery meets Anantara's high standards.
• Take personal responsibility for guest satisfaction and follow up.
• Proactively suggest alternatives that enhance guest experience.
• Foster harmonious relationships with all hotel departments.
• Attend events and training for professional improvement.

Skills

Customer service focus

Excellent communication skills

Fluency in English

Computer skills in MS Office

Experience with current PMS

Russian or German language

Job description

Guest Service Agent

• Full-time
• Company Location: Anantara Mina Al Arab Ras Al Khaimah Resort

Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco‑sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

Key Duties and Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skill.

Qualifications

• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
• Preferably Russian or German speakers.