Guest Service Agent

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi seeks a Guest Service Agent to provide exceptional service from guest arrival to departure. Responsibilities include managing front desk activities, cash handling, and addressing guest inquiries. Ideal candidates should have a service-focused personality, fluency in English and Arabic, and relevant hotel industry experience. This role offers an opportunity to create memorable experiences for guests while working in a dynamic environment.

Qualifications

• Previous experience in a guest service role is preferred.
• Experience in the hotel industry is required.
• Ability to develop friendly, personalized relationships with guests.

Responsibilities

• Welcome guests and take care of them from their arrival through to departure.
• Maintain cashier float and ensure accurate daily reports.
• Contribute to guests' satisfaction by providing high quality services.
• Help meet department's quantitative targets through sales efforts.
• Deal swiftly with guest complaints and follow through.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Education

Bachelors or diplomas/certifications

Tools

Opera & PMS

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist®.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure
• Maintain cashier float and ensure accurate daily report of all money received
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Ensure front desk work area is kept clean and in an orderly state at all time.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera & PMS or a related system.
• Fluency in English & Arabic.
• Bachelors or diplomas/certifications arerequired.
• Relevant experience is a must with in Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.