Guest Service Agent

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Abu Dhabi is seeking a Guest Service Agent responsible for ensuring guest satisfaction from arrival to departure. This role includes managing front desk activities, maintaining cashier reports, and developing personalized relationships with guests. The ideal candidate will contribute to high-quality service and meet departmental targets, while effectively handling guest inquiries and complaints. This position offers a dynamic environment in the hospitality industry.

Responsibilities

• Welcomes guests and takes care of them from their arrival through to departure.
• Manage all activities relevant to the Front Desk.
• Maintain cashier float and ensure accurate daily report of all money received.
• Contributes to guests' satisfaction by providing high-quality services.
• Helps meet departmental targets through sales efforts.
• Encourages guest loyalty by developing personalized relationships.
• Deals swiftly and sensitively with guest complaints.

Job description

Overview

First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception check in / out cashiering foreign exchange and assisting guest with inquiries.

Welcomes guests and takes care of them from their arrival through to departure

Maintain cashier float and ensure accurate daily report of all money received

Contributes to guests permanent satisfaction by providing high quality services throughout their stay. Helps meet the departments quantitative targets through his/her sales efforts

Helps encourage guest loyalty by developing friendly personalized relationships. Ensures that administrative procedures never take priority over guest relations. Anticipates guests needs and takes them into consideration. Deals swiftly efficiently and sensitively to guest complaints and follows through

Ensure front desk work area is kept clean and in an orderly state at all time.