Guest Room Technician

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A prestigious luxury hotel in Abu Dhabi is seeking a Guest Room Technician. The role involves operating and maintaining hotel systems, responding to emergencies, and performing repairs. Candidates should have experience in luxury properties and a technical qualification in electrical engineering. The hotel offers various development programs, discounted stays, and a focus on colleague wellness.

Benefits

Learning & Development programs

Complimentary stay options through MOstay

Health benefits and wellness programs

Retirement plans based on service

Qualifications

• Previous experience in the same role in a luxury property.
• Familiarity with preventive maintenance systems.

Responsibilities

• Respond to emergency situations including fire alarms and leakages.
• Complete urgent maintenance requests within 10–15 minutes.
• Carry out repairs in guestrooms and public areas.
• Maintain a clean and safe workshop environment.

Skills

Problem-solving skills

Communication skills

Knowledge of hotel engineering operations

Education

Diploma / ITI Certificate in Electrical

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Guest Room Technician to join our Engineering Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award‑winning 5‑star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award‑winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Engineering Department, the Guest Room Technician is responsible to operate, maintains and repairs all aspects of the hotels system, in accordance with EPH standards to achieve optimum product quality standards. The Guest Room Technician reports to the Assistant Manager - Guest Room Maintenance.

As a Guest Room Technician, you will be responsible for the following duties:

• Respond promptly to all emergency situations, including fire alarms, water leakages, and electrical short circuits, in line with departmental standards
• Ensure a response time of 10–15 minutes for all urgent maintenance requests, including guest‑related issues
• Attend to and complete all unscheduled and preventive maintenance tasks within assigned timelines
• Carry out repairs and maintenance in guestrooms and public areas, including electrical, low voltage, air‑conditioning, plumbing, carpentry, painting, and general maintenance works
• Maintain the workshop and related areas in a clean, organized, and safe condition at all timesStrictly observe safety regulations and procedures, ensuring a safe working environment for self and others
• Perform additional duties and assist with special projects as assigned by the Supervisor
• Coordinate and communicate effectively with other departments to support functions, promotions, and special events

As a Guest Room Technician, we expect from you:

• Previous experience in the same role in luxury property, resort experience is a plus
• Diploma / ITI (Industrial Training Institute) Certificate in Electrical or equivalent technical qualification
• Ability to solve engineering problems using appropriate theoretical and practical engineering principles
• Familiarity with hotel engineering operations and preventive maintenance systems
• Good communication skills and ability to work in a guest‑oriented environment

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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