Guest Relations Supervisor

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Manager to oversee guest service operations. The role involves handling guest calls, resolving requests, and supervising the team in delivering high-quality service. Candidates should have at least one year of relevant experience in a supervisory role and possess strong communication skills. This position offers the opportunity to contribute to a welcoming environment and team success.

Qualifications

• Minimum 1 year of related work experience required.
• At least 1 year of supervisory experience necessary.

Responsibilities

• Answer and process all guest calls and requests.
• Resolve guest call requests or problems.
• Assist management in training and scheduling employees.
• Ensure adherence to company policies and standards.

Skills

Guest services skills

Supervisory skills

Clear communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Description

Answer record and process all guest calls requests questions or concerns. Contact appropriate individual or department to resolve guest call request or problem. Follow up and ensure that any outstanding requests are resolved. any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines check back with callers on hold to update status take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service providers customer support line. Assist callers with credit card calling card long distance collect overseas and person to person calls. Log guest requests incidents adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training scheduling evaluating motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager