Guest Relations Specialist: Warm Welcomes & Seamless Stays

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hotel organization in the United Arab Emirates is seeking a Guest Relations Agent to create memorable experiences for guests. Responsibilities include welcoming guests, managing bookings, and anticipating their needs. Candidates should possess strong communication and problem-solving skills, and be literate and tech-savvy. This role offers excellent benefits and a competitive salary, emphasizing inclusivity and team support.

Benefits

Competitive salary

Room discounts

Training opportunities

Full uniform provided

Wellbeing support

Qualifications

• Easy to talk to for guest concerns and compliments.
• Ability to turn issues into opportunities for great memories.
• Basic reading, writing, maths, and computer literacy.

Responsibilities

• Kick off memorable guest experiences with warm welcomes.
• Manage guest bookings and payments.
• Anticipate guest needs and offer tailored recommendations.
• Assist with bill issues and restaurant recommendations.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech-savvy

Job description

A global hotel organization in the United Arab Emirates is seeking a Guest Relations Agent to create memorable experiences for guests. Responsibilities include welcoming guests, managing bookings, and anticipating their needs. Candidates should possess strong communication and problem-solving skills, and be literate and tech-savvy. This role offers excellent benefits and a competitive salary, emphasizing inclusivity and team support.