Guest Relations Officer UAE National

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain located in Abu Dhabi is seeking a dedicated Front Office Associate to deliver exceptional service from check-in to check-out. The role requires at least two years of experience in a similar position within a 5-star luxury hotel. Responsibilities include being the first point of contact for guests, providing local information, and managing various front office tasks. The ideal candidate will possess strong communication skills and a genuine passion for customer service. Join us to help create memorable experiences for our guests.

Qualifications

• Minimum experience of two years in a similar role in a 5-star Luxury Hotel.
• Strong verbal and written communication skills and pride in personal presentation.
• Ability to work under pressure and multitask.

Responsibilities

• Deliver excellent service from check-in to check-out.
• Be the first point of contact for guests and visitors.
• Provide guests with local information regarding attractions.

Skills

Customer service

Verbal and written communication

Knowledge of MS Office

Opera system

Multitasking

Job description

• Deliver excellent service from check in to check out and everywhere in between.
• Be the first point of contact for guests and visitors.
• Be responsible for completing a wide variety of front office tasks which will ensure every day is different.
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time