Guest Relations Officer

IHG; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates is seeking a Guest Relations Officer to deliver exceptional service and enhance guest satisfaction. You will welcome guests, handle requests, and coordinate with departments for seamless service. Ideal candidates should have previous experience in a luxury hotel, excellent communication skills, and a guest-first approach. Join our collaborative team to grow and make a difference in the hospitality industry.

Benefits

Competitive salary

Room discounts

Training programs

Qualifications

• Previous experience in a similar Guest Relations or Front Office role within a luxury or upscale hotel.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out experience.
• Act as the main point of contact for guest requests and feedback.
• Handle guest complaints professionally and ensure timely resolution.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Guest-first mindset

Fluency in English

Tools

Opera PMS

Job description

Overview

If you are passionate about people and thrive on delivering exceptional service, the Guest Relations Officer role places you at the center of memorable guest journeys.

At InterContinental Abu Dhabi, we believe in creating memorable experiences through genuine hospitality. We are currently looking for a passionate and service-oriented Guest Relations Officer to join our Front Office team and deliver exceptional guest experiences from arrival to departure.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Act as the main point of contact for guest requests, inquiries, and feedback
• Build strong relationships with guests, anticipating and personalizing their needs
• Handle guest complaints professionally and ensure timely resolution in line with brand standards
• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless service delivery
• Assist VIP guests and ensure all preferences and special requests are well communicated and fulfilled
• Maintain accurate guest profiles and records in the system
• Promote hotel services, facilities, and outlets to enhance guest satisfaction
• Uphold InterContinental brand standards, grooming, and service excellence at all times

What we need from you

• Previous experience in a similar Guest Relations or Front Office role within a luxury or upscale hotel
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a guest-first mindset
• Professional appearance and positive attitude
• Ability to work flexible shifts, including weekends and public holidays
• Fluency in English is required; additional languages are an advantage
• Knowledge of Opera or similar PMS is preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.