Guest Relations Officer - Emiratis

Independent Food Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking a Guest Relation Officer to enhance guest experiences and maintain high service standards. The ideal candidate will excel in communication and public relations, ensuring all guests receive personal service and prompt responses to their queries. This role is vital for building a positive company image and fostering good guest relations.

Qualifications

• Strong interpersonal and social skills.
• Ability to handle guest queries efficiently.
• Experience in a hospitality environment is a plus.

Responsibilities

• Maintain effective communication with departments for smooth service.
• Extend personal service and attention to all guests.
• Respond promptly to guest requests and complaints.

Skills

Effective communication

Public relations

Customer service

Problem-solving

Teamwork

Job description

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Parker’s, Grind, Somewhere, Public, Shalwa, Soil and Kumo.

We are presently seeking to hire a highly qualified Guest Relation Officer for SHALWA where He/She will be responsible for effective communication, promotion and maintenance of good relations with the guests.

ESSENTIAL FUNCTIONS

• Maintains effective communication with all related departments to ensure a smooth service delivery.
• Extends personal service and attention to all guests.
• Ensures that the guest is allocated the accommodation he/she is expecting.
• Supplies information and responds to guest queries.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing actioning reports.
• Establishes, promotes and maintains good public relations and enhance sales for the restaurants.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to rules and regulations at all times.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.
• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.