Guest Relations Manager - Front Office - Jumeirah Zabeel Saray

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beachfront resort is seeking a Guest Relations Manager to join their Front Office team. The successful candidate will oversee VIP guest experiences, ensuring personalized service, and will lead the Guest Relations team. Ideal candidates will have 5–8 years in a similar role within luxury hotels, proficient in relevant hospitality tools, and possess excellent management skills. This role offers a competitive tax-free salary and a supportive work environment.

Benefits

Comprehensive healthcare

Colleague discounts on food and hotel stays

Opportunities for professional development

Qualifications

• 5–8 years of experience leading Front Office or Guest Relations in a luxury hotel environment.
• Skilled in managing complex guest complaints and ensuring high service standards.
• Flexibility to work varied shifts.

Responsibilities

• Oversee VIP guest arrivals and experiences, ensuring personalized service.
• Conduct pre-arrival checks for VIP guests, meeting all service standards.
• Build strong guest relationships by recognizing preferences and anticipating needs.
• Lead and develop the Guest Relations team through coaching and training.
• Manage departmental operations, staffing, costs, and compliance.

Skills

Handling VIP guests

Leadership

Problem-solving

Time management

Education

Diploma or degree in Hospitality

Tools

Microsoft 365

Opera PMS

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award‑winning Talise Ottoman Spa, a curated selection of restaurants, and family‑friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Guest Relations Manager to join Front Office team for Jumeirah Zabeel Saray.

The main duties and responsibilities of this role include:

• Oversees VIP guest arrivals, departures, and experiences, ensuring personalized service and smooth coordination across departments.
• Conducts pre‑arrival and room checks for VIP guests, ensuring all arrangements meet Jumeirah and LQA standards.
• Builds strong guest relationships by recognizing repeat and loyal guests, recording preferences, and anticipating needs.
• Leads and develops the Guest Relations team through coaching, performance management, and training based on SOPs.
• Manages departmental operations including staffing, costs, and compliance with financial and service policies.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Holds a diploma or degree in Hospitality, with additional trainer certification preferred.
• Possesses 5–8 years of experience leading Front Office or Guest Relations in a luxury hotel environment.
• Skilled in handling VIP guests, managing complex guest complaints, and ensuring high service standards.
• Proficient in Microsoft 365, Opera PMS, and related hotel systems.
• Demonstrates strong leadership, problem‑solving, and time management skills with flexibility to work varied shifts.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coveragePaid annual and flight from your home country
• Competitive tax‑free salary paid in UAE Dirhams (AED)