Guest Relations Executive

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company seeks a Guest Relations Executive for their restaurant in Abu Dhabi. The role involves managing guest interactions and ensuring a high level of customer satisfaction. Candidates should possess good communication skills, a commitment to service, and flexibility. A relevant degree and experience in the food and beverage industry are preferred. This position promises to provide a warm and welcoming experience for guests, contributing to the team in a dynamic environment.

Qualifications

• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Assist callers courteously and promptly, taking messages as necessary.

Skills

Good communication skills (oral and written)

High levels of customer service commitment

Flexibility in work situations

Ability to work independently and in teams

Education

Degree in relevant area

Job description

Job Description - Guest Relations Executive - Chinese Restaurant (Preferably Chinese Speaker) - Conrad Abu Dhabi Etihad Towers (HOT0C9ZR)

Job Number:

HOT0C9ZR

Work Locations

Conrad Abu Dhabi Etihad Towers, East Corniche, Abu Dhabi

A Guest Relations Executive is responsible for making guests feel at home by extending a warm welcome, assisting them to sit, and later giving them a warm send‑off. The role involves assisting in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Guest Relations Executive, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. You will also be required to have extensive knowledge of menu offerings and perform the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assist callers courteously and promptly, taking messages as necessary and passing them on to the appropriate person without delay
• Have a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

AGuestRelations Executiveserving Hilton brands is always working on behalf of our Guests and working with other Team Members.

• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!