Guest Relation Officer

AWR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading family business in the Middle East is seeking a customer service representative to deliver friendly support and create a welcoming atmosphere. You will greet customers, generate leads, manage showroom activities, and follow up for service excellence. The ideal candidate will have 1-3 years of experience, strong communication skills, and attention to detail. A high school diploma is required, and a degree in a related field is a plus. Immediate availability is preferred.

Qualifications

• Minimum 1–3 years of experience in a similar role.
• Proven customer service experience in a showroom or hospitality.
• Strong communication and personable skills.

Responsibilities

• Greet and welcome customers confidently and professionally.
• Guide customers to showroom and assist until a consultant is available.
• Follow up with customers to ensure high service levels.

Skills

Customer service experience

Communication skills

Organizational skills

Attention to detail

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Degree in Hospitality, Business, or related field

Job description

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones.

Key Responsibilities

• Greet and welcome customers confidently and professionally.
• Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments.
• Assist customers until a sales Consultant becomes available.
• Follow up with customers two days after their visit to ensure a high level of customer service.
• Capture walk-in customer details, enter them in the system as leads, and report daily to the line manager.
• Create leads in Salesforce and transfer them to the Sales Consultant.
• Ensure all leads are converted and report progress to the manager.
• Generate leads from telephone inquiries and forward them to the Sales Team.
• Ensure all incoming calls are answered within three rings and transferred to the right person within 45 seconds.
• Submit showroom tracker, first visit survey reports, SSI reports, telephone inquiry reports, delivery follow-up reports, and other required reports in a timely manner.
• Monitor and report any unusual activities occurring in the showroom.
• Support the Delivery In-Charge/Delivery Manager with:
  • Receiving vehicles in Oracle and updating the Stock Ageing report (daily)
  • Arranging showroom display vehicles and updating the ageing report (weekly/biweekly)
  • Conducting physical stock checks (weekly)
  • Maintaining and handling test drives (daily)
  • Keeping records of maintenance for the fleet of test drive vehicles
  • Prepare test drive vehicles for Sales Executives.
  • Collect and forward customer feedback to the Branch Manager daily.
  • Assist in coordinating required maintenance and support suppliers.
  • Maintain stock inventory of supplies and report to line manager regularly.

Educational Qualification

High school diploma or equivalent; a degree in Hospitality, Business, or a related field is a plus.

Work Experience

• Minimum 1–3 years of work experience in a similar role.
• Proven customer service experience, preferably in a showroom, retail, or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks.
• Professional and friendly demeanor with a focus on customer satisfaction.
• Proficiency in Microsoft Office and showroom management software is preferred.

Languages

Preferably, the candidate can join immediately.

About Us

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.