Guest Relation Officer

AWR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a customer service representative to enhance customer experiences in the showroom. You will be responsible for greeting customers, guiding them, assisting until sales consultants are available, and managing customer leads. Ideal candidates should have 1-3 years of experience in customer service, preferably within retail or hospitality sectors, and must possess strong organizational and communication skills. Proficiency in Microsoft Office is preferred.

Qualifications

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
• Minimum 1-3 year of work experience in the similar role.
• Proficiency in Microsoft Office and showroom management software (preferred).

Responsibilities

• Greet and welcome customers confidently and professional manner.
• Guide the customers to the showroom and assist until a sales consultant is available.
• Contact customers after their visit to ensure high customer service.
• Capture walk-in customer details and enter them as leads.
• Support the Delivery Manager in receiving vehicles and updating stock reports.

Job description

Job Responsibilities

• Greet and welcome customers confidently and professional manner
• Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
• Assisting the customers till a sales consultant becomes available
• Contacting the customers after two days of their visit to ensure maintaining high level of customer service
• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
• Create the lead in Salesforce and transfer to the sales consultant
• Ensure all leads are converted and report to the manager
• Creating Leads from Telephone Inquiries and send it to the Sales Team
• To ensure all incoming calls gets answered within three rings
• To ensure all calls will be transferred to the right person within 45 seconds
• Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
• Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly
• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
• Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.)
• Support the Delivery in charge in conducting a physical stock check – (Weekly)
• Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)
• Support in keeping records of maintenance on the Fleet of Test drive vehicles
• Preparation in support of test drives to Sales Executive’s
• Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)
• Assist in obtaining the required maintenance and support suppliers
• Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

High school diploma or equivalent; a degree in hospitality, business, or related field is a plus

Work Experience

Minimum 1-3 year of work experience in the similar role

Competencies

• Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to work under pressure and handle multiple tasks
• A professional and friendly demeanor with a focus on customer satisfaction
• Proficiency in Microsoft Office and showroom management software (preferred)

Languages

English, Arabic is desirable