Guest Experience Butler Manager

Minor International; Abu Dhabi; On-site; AED 120,000 - 200,000; Part time

Job summary

A luxury hospitality company in Abu Dhabi is seeking an experienced individual for a part-time role managing Butler operations. The ideal candidate should have a luxury service background, preferably with experience in hotel guest services and managing teams. Responsibilities include ensuring personalized guest experiences, maintaining VIP lists, and managing guest feedback. Proficiency in English and additional languages is essential. This position requires a strong communicator adept at problem-solving and guest interaction.

Qualifications

• Previous experience in Front Office and managing Butler operations.
• Luxury hotel experience is a must.
• 3-5 years in related experience or minimum of 2 years experience in the same role.

Responsibilities

• Manage a Butler/Palace Host Team.
• Track all kinds of guest preferences and maintain the database.
• Develop and implement new initiatives to improve guest experience.

Skills

Good Communication skills

Fluent in English and other major languages

Tools

Opera PMS

Microsoft Outlook

Anantara App

Loyalty Systems

Job description

• Luxury service background essential ideally with previous experience of handling villas and butlers JSONObject
• Manage a Butler/Palace HostTeam
• Energized personality that interacts with guests without effort
• Track all kinds of guest preferences from several channels and sources and maintain the database
• Practice hyper collaboration between all departments to ensure amazing stays of our guests
• Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery) including conducting hotel training and driving KPIs
• Ensure all guest amenity standards are in place and followed up
• Maintain and update the hotels VIP list.
• Track and analyse guest feedback and propose actions to be taken for improvement.
• Work with various systems at the same time (Opera PMS Outlook Message Box Anantara App Loyalty Systems Review Pro)
• Ensure guests are properly greeted upon their arrival especially VIP guests
• Ensure guests are receiving personalized services
• Development and implementation of new initiatives to improve the guest experience
• Track amenities cost and prepare monthly report
• Prepare monthly reports on guest satisfaction scores and trends within the department
• Effective in handling problems including anticipating preventing identifying and solving problems as necessary.

Qualifications

• Previous experience in Front Office and managing Butler operations
• Luxury hotel experience is must
• Good Communication skills
• Experience with Front Office Systems
• Must be fluent in written and spoken in English and any other major languages (Russian French German Spanish Korean and Chinese)
• 3-5years in related experience or Minimum of 2 years experience in the same role.

Additional Information

Relocate to remote area

Remote Work

No

Employment Type

Part-time