Guest Experience Supervisor

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Manager to oversee guest service operations. The role involves handling guest calls, resolving requests, and supervising the team in delivering high-quality service. Candidates should have at least one year of relevant experience in a supervisory role and possess strong communication skills. This position offers the opportunity to contribute to a welcoming environment and team success.

Qualifications

• Minimum 1 year of related work experience required.
• At least 1 year of supervisory experience necessary.

Responsibilities

• Answer and process all guest calls and requests.
• Resolve guest call requests or problems.
• Assist management in training and scheduling employees.
• Ensure adherence to company policies and standards.

Skills

Guest services skills

Supervisory skills

Clear communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is looking for a Manager to oversee guest service operations. The role involves handling guest calls, resolving requests, and supervising the team in delivering high-quality service. Candidates should have at least one year of relevant experience in a supervisory role and possess strong communication skills. This position offers the opportunity to contribute to a welcoming environment and team success.