Guest Experience Specialist - 5-Star UAE Resort

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Guest Relations Officer to provide exceptional service from check-in to departure. The ideal candidate will have at least 1 year of experience at a 5 Star resort in UAE, be multi-lingual, and must possess strong networking abilities. This role offers opportunities for development and employee benefits like discounted rates across Accor worldwide.

Benefits

Employee benefit card offering discounted rates worldwide

Learning programs through our Academies

Opportunities for talent development

Qualifications

• Minimum 1 year of experience as Guest Relations in a 5 Star Resort in UAE.
• Proven ability to build relationships with all stakeholders.
• Ability to communicate clearly and effectively.

Responsibilities

• Greet guests at check-in and respond to their requests.
• Promote hotel facilities and enhance guest experience through up-selling.
• Take initiative to personalize guest experiences.

Skills

Multi-lingual (Arabic, German, Russian, French)

Strong networking skills

Exceptional customer service

Tools

Opera

Job description

A leading hospitality company in Ras Al Khaimah is seeking a Guest Relations Officer to provide exceptional service from check-in to departure. The ideal candidate will have at least 1 year of experience at a 5 Star resort in UAE, be multi-lingual, and must possess strong networking abilities. This role offers opportunities for development and employee benefits like discounted rates across Accor worldwide.