Guest Experience Reservations Specialist

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand is seeking a Reservations Agent in Ras Al Khaimah. The successful candidate will provide outstanding service, manage room reservations, and assist guests with inquiries. Key responsibilities include responding to customer inquiries, processing reservations, and maintaining communication with departments. Strong organizational and communication skills, along with a passion for customer service, are essential. This is a full-time position with opportunities for career growth in a prestigious hospitality environment.

Qualifications

• Passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Respond to all enquiries in a professional manner.
• Offer suitable room types based on guest preference.
• Answer internal and external calls.
• Ensure reservation requests are processed with quality.
• Handle modification or cancellation enquiries.

Skills

Customer service

Communication skills

Administration skills

Organizational skills

Computer proficiency

Education

Tertiary qualification or college-level degree

Job description

A leading hotel brand is seeking a Reservations Agent in Ras Al Khaimah. The successful candidate will provide outstanding service, manage room reservations, and assist guests with inquiries. Key responsibilities include responding to customer inquiries, processing reservations, and maintaining communication with departments. Strong organizational and communication skills, along with a passion for customer service, are essential. This is a full-time position with opportunities for career growth in a prestigious hospitality environment.