Guest Experience Quality Manager

Marriott Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hotel chain in Abu Dhabi seeks a Manager to ensure exceptional guest service and lead a team effectively. Responsibilities include responding to guest inquiries, enhancing departmental performance, and adhering to quality standards. Candidates should have over a year of customer service experience and supervisory skills. The role emphasizes building positive relationships with guests and maintaining high service standards. Join us to excel in a dynamic hospitality environment.

Qualifications

• 1+ year of related work experience in customer service.
• 1+ year of supervisory experience preferred.

Responsibilities

• Respond to guest inquiries and ensure their requests are met.
• Collaborate with management to improve department performance.
• Ensure adherence to quality standards and company policies.

Skills

Customer service

Problem-solving

Team collaboration

Communication

Education

High school diploma or G.E.D. equivalent

Job description

A prominent hotel chain in Abu Dhabi seeks a Manager to ensure exceptional guest service and lead a team effectively. Responsibilities include responding to guest inquiries, enhancing departmental performance, and adhering to quality standards. Candidates should have over a year of customer service experience and supervisory skills. The role emphasizes building positive relationships with guests and maintaining high service standards. Join us to excel in a dynamic hospitality environment.