Guest Experience Pro & Phone Concierge

Marriott Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hotel chain in Dubai seeks a Guest Service Agent to manage guest calls and requests. Responsibilities include operating the telephone switchboard, monitoring lines, and ensuring guest satisfaction. Candidates should have a high school diploma or G.E.D. equivalent. No previous work or supervisory experience is required, making this an excellent entry-level opportunity in hospitality with a supportive team environment.

Qualifications

• No related work experience required.
• No supervisory experience needed.
• No specific license or certification required.

Responsibilities

• Answer guest calls and process requests.
• Operate telephone switchboard station.
• Monitor busy or unanswered lines and follow up with callers.

Education

High school diploma or G.E.D. equivalent

Job description

A leading global hotel chain in Dubai seeks a Guest Service Agent to manage guest calls and requests. Responsibilities include operating the telephone switchboard, monitoring lines, and ensuring guest satisfaction. Candidates should have a high school diploma or G.E.D. equivalent. No previous work or supervisory experience is required, making this an excellent entry-level opportunity in hospitality with a supportive team environment.