Guest Experience & Operations Coordinator

TASC Outsourcing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic outsourcing services provider is seeking a proactive Operations Officer in Dubai. This entry-level role involves supporting front-office operations, handling call-center support, and managing guest relations. Ideal candidates will have up to two years of experience, excellent customer service skills, and the ability to multitask efficiently. This position offers exposure to various operational aspects in a fast-paced environment, making it ideal for candidates eager to grow in the hospitality industry.

Qualifications

• 0–2 years of experience in hospitality operations or customer-facing roles.
• Excellent verbal and written communication skills in English.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and assist guests upon arrival, ensuring a positive first impression.
• Handle inbound and outbound calls, addressing inquiries.
• Coordinate tasks and information flow between departments.

Skills

Customer service orientation

Communication skills

Multitasking

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Associate’s degree in hospitality or business

Tools

Microsoft Office Suite

CRM systems

Job description

A dynamic outsourcing services provider is seeking a proactive Operations Officer in Dubai. This entry-level role involves supporting front-office operations, handling call-center support, and managing guest relations. Ideal candidates will have up to two years of experience, excellent customer service skills, and the ability to multitask efficiently. This position offers exposure to various operational aspects in a fast-paced environment, making it ideal for candidates eager to grow in the hospitality industry.