Guest Experience Officer - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 45,000 - 65,000; Full time

Job summary

A leading luxury hospitality brand in Abu Dhabi is seeking a Guest Experience Officer to enhance guest interactions and create unforgettable experiences. You will welcome guests, handle inquiries, and coordinate with various departments to ensure exceptional service. Strong communication skills and a passion for hospitality are essential. Join a passionate team dedicated to customer satisfaction.

Benefits

World-class training

Global career opportunities

Qualifications

• Previous experience in a guest-facing or guest relations role within luxury hospitality.
• Fluency in Arabic or other languages is an advantage.
• A genuine passion for creating unforgettable guest experiences.

Responsibilities

• Provide a warm, professional, and personalized welcome to all guests.
• Act as the main point of contact for VIPs and long-stay guests.
• Anticipate guest needs and proactively provide tailored recommendations.

Skills

Strong interpersonal and communication skills

Fluency in English

Problem-solving skills

Attention to detail

Warm and professional demeanor

Ability to connect authentically with guests

Job description

Overview

Guest Experience Officer - LXR Eastern Mangroves Abu Dhabi (Pre-Opening) — HOT0BVCR. LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. At LXR, we create unforgettable moments for our guests and extraordinary opportunities for our team members. As a Guest Experience Officer, you will be entrusted with creating bespoke, memorable experiences by anticipating guest needs, offering personalized assistance, and ensuring that every moment reflects the timeless luxury of our brand.

Responsibilities

• Provide a warm, professional, and personalized welcome to all guests, ensuring a smooth arrival and departure experience.
• Act as the main point of contact for VIPs and long-stay guests, ensuring their preferences are understood and exceeded.
• Anticipate guest needs and proactively provide tailored recommendations and solutions.
• Handle guest inquiries, requests, and complaints with discretion, professionalism, and efficiency.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
• Assist in arranging special occasions, amenities, and personalized touches for guests.
• Maintain accurate records of guest preferences and feedback to enhance future stays.
• Support guest communication channels, ensuring timely responses and follow-up.
• Perform additional tasks as required to support the success of the Front Office and Guest Relations team.

Qualifications

• Previous experience in a guest-facing or guest relations role within luxury hospitality.
• Strong interpersonal and communication skills, with fluency in English (Arabic or other languages are an advantage).
• A warm and professional demeanor, with the ability to connect authentically with guests.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong organizational skills with attention to detail.
• A genuine passion for creating unforgettable guest experiences.

Why join LXR?

At LXR Eastern Mangroves Abu Dhabi, you will be part of an exceptional team where every interaction is an opportunity to craft a memory. Hilton offers world-class training, global career opportunities, and the chance to make a real difference in the guest journey.

Job

Job: Guest Services, Operations, and Front Office