Guest Experience Leader | Front Office & Service Excellence

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality establishment in Ras Al Khaimah is seeking a Guest Services Manager to deliver exceptional customer service. Responsibilities include managing guest relations, addressing complaints, and ensuring a memorable experience. Ideal candidates will have a degree in hospitality, fluency in English, and strong problem-solving skills. Experience with hotel operations and guest relations is essential.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Fluency in both written and spoken English.
• Immaculate personal presentation.

Responsibilities

• Provide professional and customer-focused service to guests.
• Maintain knowledge of hotel information and local services.
• Monitor guest service personnel for maximum satisfaction.
• Handle guest complaints effectively.

Skills

Customer service

Problem-solving

Effective communication

Teamwork

Planning for business

Education

Degree in hospitality

Tools

Opera

Job description

A premier hospitality establishment in Ras Al Khaimah is seeking a Guest Services Manager to deliver exceptional customer service. Responsibilities include managing guest relations, addressing complaints, and ensuring a memorable experience. Ideal candidates will have a degree in hospitality, fluency in English, and strong problem-solving skills. Experience with hotel operations and guest relations is essential.