Guest Experience Lead: Front Desk & Mentorship

Sonder Holiday Homes; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A hospitality service provider based in Dubai is looking for a Senior Front Desk Hospitality Agent. In this role, you will coordinate a team of Front Desk Agents, ensuring exceptional guest experiences. Ideal candidates are detail-oriented and possess strong problem-solving skills with a passion for helping others. You will support the daily operations, assist guests with our tech features, and have the opportunity to mentor fellow agents. This position offers competitive compensation and flexible vacation benefits.

Benefits

Competitive compensation

Generous stock plan

Medical, dental, and vision insurance

Flexible vacation

Annual free credits to stay in Sonder properties

Workplace flexibility for specified remote positions

Qualifications

• Significant experience using communication tools like Salesforce.
• Excellent problem-solving skills focused on guest satisfaction.
• Proficiency in multiple languages is a plus.

Responsibilities

• Coordinate Front Desk Hospitality Agents and delegate tasks.
• Assist with training and mentorship of Front Desk staff.
• Guide guests through the technology-rich Sonder experience.

Skills

Experience with guest/customer communication tools

Excellent problem solving skills

Strong computer literacy

Personable and guest-centric

Organized and detail-oriented

Education

Experience in customer-facing roles

Tools

Salesforce

Job description

A hospitality service provider based in Dubai is looking for a Senior Front Desk Hospitality Agent. In this role, you will coordinate a team of Front Desk Agents, ensuring exceptional guest experiences. Ideal candidates are detail-oriented and possess strong problem-solving skills with a passion for helping others. You will support the daily operations, assist guests with our tech features, and have the opportunity to mentor fellow agents. This position offers competitive compensation and flexible vacation benefits.