Guest Experience Lead - Front Desk

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Abu Dhabi is seeking dynamic Front Office professionals to provide exceptional guest service. The ideal candidate will possess a degree in hospitality and experience in the Front Office Department. Responsibilities include ensuring high customer satisfaction and maintaining knowledge of hotel services. Candidates should have excellent English communication skills and the ability to work under pressure in a multicultural environment. This role offers a fantastic opportunity for career advancement.

Qualifications

• Ideally have a degree in hospitality with previous experience in Front Office Department.
• Excellent English communication is essential, along with interpersonal and problem-solving abilities.

Responsibilities

• Provide prompt, courteous service to all guests.
• Maintain up-to-date knowledge of hotel information and local services.
• Accurately administer Front Desk cashiering standards.

Skills

Excellent written and verbal English communication skills

Strong interpersonal abilities

Problem-solving abilities

Computer literacy

Additional language knowledge

Education

Degree in Hospitality

Tools

Opera

Job description

A luxury resort in Abu Dhabi is seeking dynamic Front Office professionals to provide exceptional guest service. The ideal candidate will possess a degree in hospitality and experience in the Front Office Department. Responsibilities include ensuring high customer satisfaction and maintaining knowledge of hotel services. Candidates should have excellent English communication skills and the ability to work under pressure in a multicultural environment. This role offers a fantastic opportunity for career advancement.